Legal documents

ARTICLE 1 - IDENTIFICATION AND PURPOSE

1.1 Identification of the Company

The Rabbit Import platform is operated by BLACKCUT CONSULTING FZE LLC, a free zone company (Free Zone Entity) registered under No. 3359 with the Free Zones Authority of Ajman (Ajman Media City Free Zone), United Arab Emirates, whose registered office is located at Premises BLA-BR3-1135, AMC - Boulevard-A Building, Ajman Media City, Ajman, UAE (hereinafter "the Company", "Rabbit Import", or "we").

The Company can be reached at the following contact details:

- Email: support@rabbitimport.com

- Phone: +971 58 528 13 15

- Website: https://rabbitimport.com

1.2 Purpose

These General Terms and Conditions of Use and Sale (hereinafter "the Terms") constitute a legally binding agreement between the Company and any natural or legal person using the platform (hereinafter "the User" or "the Client"), including in guest mode, without an account.

1.3 Nature of the service

Rabbit Import is a product analysis and purchasing intermediation service intended for resellers. The User submits a product (photo, description or link); the platform provides an estimate, in figures, of the delivered purchase cost, of the resale price observed online and of the potential profit. Upon the Client's order, the Company purchases the product on the Client's behalf from suppliers located in China and arranges its shipment.

The Company is neither the manufacturer nor the seller of the products: it acts as a purchasing commission agent (commissionnaire à l'achat) and logistics coordinator.

1.4 Acceptance

Use of the platform, creation of an account or approval of a quote constitutes full and complete acceptance of these Terms. A User who does not accept them must stop using the platform.

These Terms prevail over any verbal agreement, any prior document and any informal communication between the parties.

ARTICLE 2 - DESCRIPTION OF THE SERVICES

2.1 The analysis ("the verdict")

The analysis is free of charge and available without an account, within the limit of a daily quota; the day's quota is announced to the Client before it is reached. It is built on observed data: prices charged by suppliers, resale prices observed at online merchants, actual or estimated weights. Any estimated figure is flagged as such on screen.

The verdict is a decision-making aid. It constitutes neither a guarantee of resale, nor a guarantee of profit, nor investment advice. The observed resale price is the one recorded online on the date of the analysis; it may vary and does not prejudge the Client's ability to sell.

2.2 The assisted order

Upon the Client's approval of a quote, the Company: purchases the product from the identified supplier; has a photographic quality inspection of the items carried out before shipment, the photos of which are sent to the Client; arranges transport to the address provided; and sends the tracking number and the available import documents.

The photographic quality inspection is included in every order, at no extra charge and without any action required from the Client.

2.3 The quote

Each order is subject to a quote in figures, valid for fifteen (15) minutes, which details the total amount payable. The price shown on the quote is the price paid: no additional charge will be required after payment. The adjustment resulting from the actual weighing (article 5.3) can only operate in the Client's favor. For an order of more than three (3) items, delivery is not included in the quote: it is paid separately, after the weighing, at the price calculated on the actual parcel (article 5.3 bis).

2.4 Optional services

Additional services (extra inspection photos, neutral packaging, certified measurements, branding elements, among others) may be added to an order, upon the Client's explicit choice and at the price shown before payment. No optional service is added by default. These services are in addition to the photographic quality inspection, which remains included in every order.

2.5 Our commitments

For each order, the Company contractually commits to the two points displayed to the Client at the time of the order:

- "Never more than this quote — the actual weighing can only confirm it, or credit you back."

- "Inspection photos of YOUR items before shipment."

For an order of more than three (3) items, the first commitment becomes: "Your delivery is paid when your batch is weighed, at the weighed price."

These two commitments form an integral part of the contract entered into with the Client.

ARTICLE 3 - SUBSCRIPTIONS

3.1 Subscribing

The analysis is free of charge within the limit of the daily quota announced to the Client. An order does not require any subscription. The subscription is taken out from the plans page, paid monthly or annually, at the Client's choice. It is presented, with its price, before any payment:

- Starter: 19.90 EUR per month, or 199 EUR per year

- Business: 49.90 EUR per month, or 499 EUR per year

- VIP: 89.90 EUR per month, or 899 EUR per year

The capabilities included in each tier are described on the platform at the time of subscription.

3.2 Credits

Each subscription provides a number of credits every month: 110 for Starter, 290 for Business, 500 for VIP. The paid actions of the platform (analysis of a product, creation of an image or of logos, search for ideas, among others) are paid for in credits, at the price shown on the platform before the action. Writing to Rabbit does not use any credits; searches entrusted to the agent in China are counted separately, according to the tier.

The month's credits are valid until the start of the following subscription month; they do not carry over. For an annual subscription, they are allocated month by month.

Additional credits may be purchased in packs, at the price shown before payment. They have no expiry date. They are not refundable; if their payment is refunded, the unused credits of that pack are withdrawn.

For a subscription taken out before October 13, 2026, credits replace the monthly quotas at the first renewal occurring on or after November 14, 2026, or as soon as the Client moves to a higher plan.

3.3 Welcome discount

Since November 3, 2026, the welcome discount is no longer offered. A Client who had acquired the right to it before that date keeps it: it applies only once, to their next order, capped at the amount of that order.

3.4 Termination by the Client

The subscription carries no commitment beyond the paid period and renews at the end of its term: every month for a monthly subscription, every year for an annual subscription. It may be cancelled at any time from the account area or by email to support@rabbitimport.com. Cancellation takes effect at the end of the current period; access is maintained until that date; the period already started is not refunded. An annual subscription changes plan upon request to support. No entry fee is required, at any time.

3.5 No trial period

There is no free trial period. The free features (analysis within the limit of the quotas) are available without commitment and without a means of payment.

3.6 Suspension and termination by the Company

The Company may suspend or terminate an account, without notice, in the event of a breach of these Terms, fraudulent or unlawful use of the platform, provision of false information, or where the Client is located in a territory subject to international sanctions incompatible with the Company's legal obligations. Orders already paid for and being performed are carried through to completion or refunded.

ARTICLE 4 - PRICE AND PAYMENT

4.1 Means of payment

The Company accepts:

- Bank card (Visa, Mastercard) via Stripe

- USDT, on the TRC20 network exclusively

- Rabbit Wallet: a prepaid balance, top-up in USDT TRC20, credited in euros at the exchange rate of the day, not refundable in cash and not transferable

Any payment sent on another network or in a currency other than USDT TRC20 is unrecoverable. The Client is solely responsible for the choice of network.

4.2 Prior collection

No order is passed on to the supplier before full collection of the amount of the quote. For an order of more than three (3) items, no goods leave the warehouse before their delivery has been paid (article 5.3 bis).

4.3 Displayed prices

The prices displayed to the Client are expressed in euros and include all of the Company's services. No service fee expressed as a percentage is applied to the Client: the amount of the quote is the amount due.

ARTICLE 5 - SHIPPING, CUSTOMS, WEIGHING

5.1 Lead times

The lead times displayed are those communicated by the carriers for the shipping channel actually selected in the quote. They reflect observed conditions and do not constitute a firm commitment: logistical and customs contingencies may extend them.

5.2 Import duties and taxes

Depending on the shipping channel chosen when ordering:

- Duties-included channel: import duties are included in the price paid at the time of the order; nothing is required from the Client on delivery on that account.

- Channel without duties included: the duties and taxes of the destination country are borne by the Client; an estimate is displayed to the Client before payment.

The Client, who purchases for resale, remains responsible for their own tax, customs and regulatory obligations related to their business, including those applicable to the products they place on the market. The Company assists the Client by providing the documents and information available, without acting in the Client's stead.

5.3 Order of three items at most: the quote is a ceiling

For an order of three (3) items at most, shipping is invoiced at the quote on the basis of a conservatively estimated weight. When the goods leave, the parcel is weighed:

- if the actual shipping cost is lower than the amount paid, the difference is refunded to the Client;

- if it is higher, the difference is borne in full by the Company.

The Client never pays more than the amount of their quote. No additional payment is claimed from the Client after the weighing.

5.3 bis Order of more than three items: delivery paid at weighing

For an order of more than three (3) items, the Client pays for the product and its options at the time of the order. The goods are purchased, then kept at the warehouse of the transit point, where they are weighed and measured. The Company then calculates the price of the delivery on the actual parcel, for the shipping chosen at the time of the order, and notifies it to the Client by email and on the platform; the Client may choose another shipping option offered at that time.

The quote indicates an estimate of the delivery. The price due is the one calculated on the actual parcel: it may be lower or higher than this estimate, and it is communicated to the Client before any payment of the delivery. An order placed before November 10, 2026 keeps the maximum amount indicated in its quote: the Client never pays more than this maximum, and any difference remains borne by the Company.

The goods leave the warehouse after the delivery has been paid; transport lead times run from that payment.

5.4 Storage and abandoned order

Storage of the goods at the transit point is free of charge for thirty (30) calendar days, the day of their receipt included. From the thirty-first (31st) day, storage is charged, at the transit point's rate communicated to the Client upon request, and must be extended before the deadline. Failing an extension paid before the end of the free period, the transit point destroys the goods, which can then no longer be recovered.

For an order of three (3) items at most placed through the current ordering process, shipping is included in the quote and paid at the time of the order: no amount is due on that account after payment. For an order of more than three (3) items, the Client pays for their delivery during the free storage period; beyond it, the Company extends storage at its own expense for twenty-one (21) days (article 5.3 bis). Orders placed before this process keep their original terms, shipping being paid upon arrival of the goods; no storage fee is charged to them during the free period.

This clause therefore only concerns situations where amounts would remain due from the Client. In that sole case, and failing payment or a response from the Client within twenty-one (21) calendar days following the end of the free storage period, the order is deemed abandoned and the goods may be resold, donated or destroyed; the price of the product already paid is not refunded. The Client is notified by email at each stage before any decision.

ARTICLE 6 - CONFORMITY OF ORDERS, CLAIMS

6.1 Purpose and limits of the quality inspection

The photographic quality inspection, included in every order, is intended to verify the apparent conformity of the items with the order: nature, quantity, variant, visible condition. The photos are sent to the Client before shipment.

It constitutes neither a certification, nor a laboratory test, nor a guarantee of authenticity or of conformity with a technical standard.

6.2 Non-conformity found

Where a non-conformity is found during the quality inspection, the Company informs the Client before shipment. Non-conforming items found during the inspection are not shipped. The team then presents to the Client the solutions that may be considered in the specific case — replacement of the item, a credit note on a future order or a refund — and adopts the one agreed upon with the Client.

6.3 Claims

Any claim must be sent to support@rabbitimport.com.

ARTICLE 7 - PERSONAL DATA

The Company collects and processes personal data in accordance with applicable regulations, in particular:

- UAE Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL)

- The General Data Protection Regulation (GDPR - EU Regulation 2016/679) for Users residing in the European Economic Area

Photos submitted for analysis are used to carry out the requested analysis. Usage events are measured for the purpose of improving the service. The data collected is used exclusively for the performance of the services, the management of payments, fraud prevention and communications relating to orders.

To monitor the proper functioning of the platform, the Company keeps a technical log: the number of pages requested, the internal number of the accounts that visited each day and, for each error or slowdown, the page, the response code, the duration and the internal number of the account concerned. This log contains neither IP addresses nor the content of exchanges; it is erased after fourteen (14) days.

To improve the assistant's answers, the Company has part of the exchanges held with it automatically reviewed every night. Before any review, email addresses, phone numbers, postal addresses and account numbers are removed from them on the Company's servers; a first name written in a message may remain. This review is entrusted to an artificial intelligence service (Anthropic); its extracts are erased after fourteen (14) days.

The Company neither sells nor rents its Users' personal data to third parties.

Each User has the rights of access, rectification, erasure, restriction, portability and objection. These rights, as well as any deletion request, are exercised at support@rabbitimport.com.

Data of store buyers. When the User connects their store (Shopify) to the platform, the Company processes, on behalf of the User and on the User's instructions, the delivery data of the User's buyers: name, address, postal code, city, country, phone number. For this data, the User is the controller and the Company is the User's processor. The User's instruction is the fulfillment of the User's sales: ordering the products and having them delivered. The Company undertakes to:

- process this data only for that purpose, and never on its own behalf;

- keep it encrypted, restrict reading of it to its administrators, and record each reading;

- transmit it only to the purchasing platform or to the purchasing agent that ships the parcel, the list of which appears in the privacy policy (rabbitimport.com/confidentialite.html); the User authorizes these sub-processors, and the Company updates this list before any change;

- erase it 90 days after the end of the sale, or 90 days after the shipment of a parcel never reported as delivered, and immediately upon an erasure request transmitted by Shopify;

- assist the User in responding to requests from the User's buyers exercising their rights;

- notify the User without undue delay of any breach of this data;

- provide the User, upon request to support@rabbitimport.com, with the information necessary to demonstrate compliance with these commitments.

ARTICLE 8 - INTELLECTUAL PROPERTY

The Rabbit Import platform, its source code, its design, its trademarks, logos, content and databases are the exclusive property of BLACKCUT CONSULTING FZE LLC. Any reproduction, copying, modification, distribution or exploitation for commercial purposes without the prior written authorization of the Company is prohibited and constitutes an infringement of intellectual property rights.

The rights granted to the Client are limited to a personal and non-exclusive right to use the platform.

ARTICLE 9 - LIMITATION OF LIABILITY

9.1 Nature of the obligations

The Company is bound by a best-efforts obligation (obligation de moyens) for the analysis, and by an obligation of result (obligation de résultat) limited to the commitments expressly quantified in the quote and to the commitments of article 2.5.

9.2 Exclusions

The Company is not liable for:

- Commercial decisions made by the Client on the basis of the analyses, the verdict being a decision-making aid (article 2.1)

- The resale of the products by the Client and the Client's commercial results

- Indirect damages, loss of profits, of data or of business opportunities

- Cases of force majeure and contingencies beyond its control: customs disruptions, strikes, natural disasters, government restrictions, embargoes

- Errors made by the Client when entering their order information or when using an incorrect cryptographic network

9.3 Cap

To the extent permitted by applicable law, the Company's total liability towards a Client, for all causes combined, is capped at the total amount paid by that Client for the order concerned.

9.4 Right of withdrawal

Orders concern products purchased specifically for the Client from a supplier, according to the characteristics and quantity the Client has defined in the quote. Any rights the Client may have under the regulations applicable in their country of residence remain vested in the Client and are exercised with support.

ARTICLE 10 - GOVERNING LAW AND JURISDICTION

These Terms are governed by the law of the United Arab Emirates. Any dispute relating to their interpretation, performance or termination falls within the jurisdiction of the courts of Ajman, United Arab Emirates.

These provisions do not deprive a consumer Client residing in the European Union of the mandatory protections granted by the law of their country of residence, nor of the option to bring proceedings before the courts of that country.

In the event of a dispute, the parties undertake to seek an amicable solution within thirty (30) days before any legal action.

These Terms are drafted in the French language, which is the authoritative version. A version in the English language may be provided for information purposes only.

ARTICLE 11 - MISCELLANEOUS PROVISIONS

11.1 Entire agreement

These Terms constitute the entire agreement between the parties and supersede any prior agreement, verbal or written, relating to the same subject matter.

11.2 Severability

If one or more provisions of these Terms are declared null or unenforceable, the other provisions remain in force.

11.3 Amendment of the Terms

The Company may amend these Terms. Subscribed Clients are informed by email at least thirty (30) days before the amendments take effect. Orders already paid for remain governed by the Terms in force on the day of their payment.

11.4 No waiver

The Company's failure at any given time to rely on a breach of these Terms does not constitute a waiver of its right to rely on it subsequently.

1. PUBLISHER OF THE PLATFORM

The Rabbit Import platform, accessible at https://rabbitimport.com, is published by:

Company name: BLACKCUT CONSULTING FZE LLC

Legal form: Free zone company (Free Zone Entity – F.Z.E)

Commercial license number: 3359

Registration authority: Free Zones Authority of Ajman (Ajman Media City Free Zone)

Registered office: Premises BLA-BR3-1135, AMC - Boulevard-A Building, Ajman Media City, Ajman, United Arab Emirates

Email: support@rabbitimport.com

Phone: +971 58 528 13 15

Publication director: The legal representative of BLACKCUT CONSULTING FZE LLC

2. HOSTING OF THE PLATFORM

The Rabbit Import platform is hosted by:

Host: Hostinger International Ltd.

Address: 61 Lordou Vironos Street, 6023 Larnaca, Cyprus

Website: https://www.hostinger.com

The Company reserves the right to change host at any time without prior notice to Users.

3. COVERAGE AREA AND TARGET MARKETS

Rabbit Import is an international commercial intermediation SaaS platform operating from the United Arab Emirates and aimed at resellers and entrepreneurs located in the following geographical areas:

- Middle East: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, and neighboring countries

- Africa: Morocco, Algeria, Tunisia, Egypt, Senegal, Côte d'Ivoire, Cameroon, and any African country subject to logistical feasibility

- Europe: France, the Netherlands, Belgium, Germany, Switzerland, and any member country of the European Union or of the European Economic Area

- North America: the United States

The Company reserves the right to restrict its services in any territory subject to international sanctions or to trade restrictions incompatible with the legal obligations in force in the UAE.

4. INTELLECTUAL PROPERTY

All the elements making up the Rabbit Import platform - including without limitation the source code, databases, graphical interfaces, trademarks, logos, trade names, texts, images, videos, algorithms and any published content - are the exclusive property of BLACKCUT CONSULTING FZE LLC and are protected by the laws in force in the United Arab Emirates relating to intellectual property, in particular:

- Federal Law No. 38 of 2021 on Copyright and Related Rights

- Federal Law No. 36 of 2021 on Trademarks

- Federal Law No. 11 of 2021 on Industrial Property

Any reproduction, representation, modification, publication, adaptation or exploitation of all or part of the elements of the platform, by whatever means or process, is strictly prohibited without the prior written authorization of BLACKCUT CONSULTING FZE LLC. The trade name "Rabbit Import" and the associated logo are trademarks belonging to BLACKCUT CONSULTING FZE LLC.

5. PERSONAL DATA PROTECTION

5.1 Data Controller

BLACKCUT CONSULTING FZE LLC is the controller of the personal data collected via the platform. The data is processed in accordance with:

- UAE Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL)

- The General Data Protection Regulation (GDPR - EU Regulation 2016/679) for users residing in the European Economic Area

- The local regulations applicable in the countries of the Middle East and Africa, and in the United States

5.2 Data Collected

In the course of using the platform, the following data may be collected:

- Identification data: last name, first name, email address, phone number

- Connection data: IP address, access logs, browsing data

- Transaction data: orders, payments, purchase history

- Delivery data: postal address, recipient's contact details

- Communication data: messages exchanged via support

5.3 Users' Rights

In accordance with applicable regulations, each user has the rights of access, rectification, erasure, restriction, portability and objection regarding their personal data. These rights may be exercised by sending a written request to: support@rabbitimport.com. The Company undertakes to respond within thirty (30) business days.

5.4 Cookies

The platform uses technical cookies that are strictly necessary for the operation of the service. No third-party advertising or tracking cookie is used without the User's explicit consent.

6. SECURITY AND CONFIDENTIALITY OF TRANSACTIONS

Rabbit Import implements technical and organizational security measures in line with industry standards:

- SSL/TLS encryption for all communications

- Card payment processing via Stripe (PCI DSS Level 1 certified)

- Secure authentication and session management

- Automatic blockchain verification for USDT TRC20 payments

- Internal prepaid wallet with traceability of deposits and payments

7. LIMITATION OF LIABILITY

The Company endeavors to ensure the accuracy and updating of the information published on the platform. However, it disclaims all liability for interruptions or unavailability of the platform, inaccuracies in the published information, damage resulting from a computer intrusion despite the security measures in place, and the content of third-party sites to which the platform may link.

The Company's total liability towards a Client is in any event capped at the total amount paid by that Client for the order concerned, under the conditions provided for by the General Terms and Conditions of Use and Sale.

8. GOVERNING LAW AND COMPETENT JURISDICTION

This Legal Notice is governed by the law of the United Arab Emirates. In the event of a dispute relating to its interpretation or performance, and failing an amicable resolution within thirty (30) days, the courts of Ajman, United Arab Emirates, shall have sole jurisdiction. The Company may also resort to international arbitration in accordance with the rules of the Abu Dhabi International Commercial Arbitration Centre (ADCCAC).

9. CONTACT AND CLAIMS

For any question relating to this Legal Notice or to exercise your rights regarding your personal data:

Email: support@rabbitimport.com

Phone: +971 58 528 13 15

Postal mail: BLACKCUT CONSULTING FZE LLC, Premises BLA-BR3-1135, AMC - Boulevard-A Building, Ajman Media City, Ajman, UAE

Support hours: Monday to Friday, 9:00 - 18:00 (GMT+4)

10. AMENDMENT OF THE LEGAL NOTICE

BLACKCUT CONSULTING FZE LLC reserves the right to amend this Legal Notice at any time. Amendments take effect upon their publication on the platform. Users are advised to consult this page regularly.